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Server Management Made Easy |
We offer support to all our servers. Level 1 server support is free for all
servers.
If you are starting your hosting business but can not support your customers,
we shall give you technical
support 24 x 7 by Email. Our support includes from customer issues to server configuration,
installation of
softwares. We have per ticket and per server plans.
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Server Management |
Feature |
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Server Level 1
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Free with all servers (24 x 7 Email) |
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Hosting Level 1 & 2
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250 USD per month per server, unlimited issues
(24 x 7 Email) 45 minutes response time and 6 hours resolution
time.
Level 1 issues: These are the general user specific issues.
Technicians do not need to login server. They can perform
it from hosting control panel (like Helm, CPanel etc). If
technicians can not do it from hosting control panel, they need to
login server to perform these tasks, them these issues become Level
2 issues.
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Creation/Deletion of Hosting customer account
- Creating/Deleting database
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Creating/Deleting Email Id
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Creating/Deleting ODBC DSN
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Verifying database connection
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Adding/Deleting Domain to customer hosting account
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Creating/Deleting ftp account
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Back up of website
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Creating/Deleting Sub-domain
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Creating/Deleting FrontPage extensions
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Adding/Deleting new Resellers accounts
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Installing/uninstalling statistics for domains
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Installing/uninstalling application packs
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Enabling/disabling scripting support for particular domain
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Adding/Deleting Email Alias
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Adding/Deleting Custom error pages
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Setting/Unsetting Website settings
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Adding/Deleting virtual directory
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Adding/Deleting secure folder
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Resetting Email id password
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Resetting ftp password
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Deleting website back up
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Adding domain aliases
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Back up of database
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Adding/Deleting database user
Level 2 Issues: These are also user specific issues for which
technicians need to login server.
- Database can not be connected.
- Database down
- Email id do not work
- not able to login webmail
- Failed to connect database from code
- SMTP server do not working.
- SMTP authentication failing
- Can not send SMTP mail from code
- need to set file and folder access permissions for
installing some websites code
- Website exceptions
- Website Code shown in browser
- Website down
- PHP cron job is not working
- Mail server down
- forwarding one email id to another email id from server
backend.
- Creating DNS zones
- Blocking spamming websites or violating terms & conditions.
- Blocking suspicious hackers IPs.
- Checking server event viewer for problems
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Hosting Level 1 & 2
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2.5 to 3 USD per issue (minimum 25
tickets (1 ticket = 1 issue))
(24 x 7 Email) 45 minutes response time
and 6 hours resolution time.
| 25 tickets (Valid for one
month) |
75 USD One time |
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50 tickets
(Valid for one month) |
145 USD One time |
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| 100
tickets (Valid for one month) |
275 USD
One time |
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250
tickets (Valid for one month) |
650
USD One time |
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Hosting Level 3
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Level 3 issues: These issues are related with server configuration.
These issues affect all users. All installations of servers are included
in this category. We charge 25 USD per hour for server administration.
Time required for completion of these issues depend on complexity of all
issues.
General Installations:
| IIS |
(Free: Pre-installed with all our servers) |
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| Apache |
40 USD one time |
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| ASP, ASP .Net |
(Free: Pre-installed with all our servers) |
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| PHP |
35 USD one time |
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| iMail |
35 USD one time |
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| IIS FTP |
(Free: Pre-installed with all our servers) |
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| HMail Server |
40 USD one time |
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| ServU Ftpd |
40 USD one time |
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| MySQL, MySQL Mirroring |
45 USD one time |
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| SQL Server, MSDE |
(Free: Pre-installed with all our servers) |
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| Microsoft DNS |
(Free: Pre-installed with all our servers) |
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| JSP, Servlets, Tomcat: |
50 USD one time |
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Send mail to
with questions or comments about this web site.
Copyright 2007
WebSpirit Hosting
Last modified:
03/02/07
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